Before your plant leaves the nursery, it gets watered thoroughly before the pot is wrapped in protective plastic to lock in moisture and soil for the journey ahead.
The plant is then placed in the box with a protective collar to keep it stable and upright for the ride.
Once packed, your order is sealed and handed off to our carrier. Most plants arrive within 2–4 days, fresh and ready to plant.
At Spotswood Greenery, we don’t just sell plants; we are plant people! We know the anxiety of ordering a live plant online, which is why we have perfected our packaging to ensure your plant arrives safe, hydrated, and ready to grow.
We know you are eager to get planting! Plants generally ship within 2 business days of receiving your order. You will receive a tracking number via email as soon as the order starts processing.
Due to state agricultural laws and climate conditions, we have specific shipping restrictions:
No Shipping: We are unable to ship to Idaho or Hawaii at this time.
Seasonal Shipping (West Coast): For customers in AZ, CA, MT, NV, OR, UT, & WA, we only ship between October 1 – May 31.
We ship established plants in nursery containers
Secure Packaging: Your plant is shipped in its nursery pot. We use custom-engineered packaging that locks the pot in place so the plant cannot slide, crush, or break during transit.
Carrier: We ship via UPS Ground to ensure the quickest transit time from the nursery to your door.
We guarantee that your plants will arrive healthy and true to variety.
If your plant arrives damaged or otherwise not as expected:
Snap a Photo: Take a picture of the damaged plant and the box it came in.
Contact Us: Text us the photos and a brief description of the issue at 959-310-1210 or email us at info@spotswoodgreenery.com within 3 days of delivery.
We Make It Right: We will issue a replacement or a full refund immediately.
Note: Minor broken branches or yellowing leaves are common after transit and do not affect the long-term health of the plant. However, if the main stem is broken or the root ball is crushed, we will replace it at no charge to you, including shipping.
