Shipping policy

                     Shipping Information 

 At Spotswood Greenery, we don’t just sell plants; we are plant people! We know the anxiety of ordering a live plant online, which is why we have perfected our packaging to ensure your plant arrives safe, hydrated, and ready to grow.

Order Processing

We know you are eager to get planting! Plants generally ship within 2 business days of receiving your order. You will receive a tracking number via email as soon as the order starts processing.

Where We Ship (State Restrictions)

  • No Shipping: We are unable to ship to Idaho, Hawaii or Alaska at this time.

  • Seasonal Shipping (West Coast): For customers in AZ, CA, MT, NV, OR, UT, & WA, we only ship between October 1 – May 31. Our last day to receive orders is May 5th to allow time for reshipment in cases of transit issues.

       These states have strict agricultural regulations to protect their local plants and crops from pests and disease. Plant shipments to these states have to meet additional inspection and plant health requirements before they can leave our nursery.

    What this means for customers in these states:

    • Allow a few extra days. Orders to these states may take longer to ship while those inspections and protocols are completed.
    • A small number of plants can't ship to these states. If an item is restricted, checkout will let you know it isn't available for your address.

     

How We Ship: Roots, Not Stems

  We ship established plants in nursery containers

  • Secure Packaging: Your plant is shipped in its nursery pot. We use custom-engineered packaging that locks the pot in place so the plant cannot slide, crush, or break during transit.

  • Hydration: We water your plant thoroughly before shipping and wrap the pot to retain moisture. Your plant will arrive hydrated and ready for its new home.

  • Carrier: We ship via UPS or Fedex to ensure the quickest transit time from our nursery to your door.

The Arrive Alive Guarantee

  We guarantee that your plants will arrive healthy and true to variety.

                  If your plant arrives damaged or otherwise not as expected:

  1. Snap a Photo: Take a picture of the damaged plant and the box it came in.

  2. Contact Us: Text us the photos and a brief description of the issue at 959-310-1210 or email us at info@spotswoodgreenery.com  within 3 days of delivery.

  3. We Make It Right: We will issue a replacement or a full refund immediately.

Note: Minor broken branches or yellowing leaves are common after transit and do not affect the long-term health of the plant. However, if the main stem is broken or the root ball is crushed, we will replace it at no charge to you, including shipping.

See our full  1 year warranty for claims beyond the initial arrival period

A Note on Seasonality (Dormancy)

If you order in early Spring or late Fall, your plant may arrive dormant.

  • What this looks like: The plant may have no leaves, or the leaves may be brown/yellow.

  • This is normal: The plant is "sleeping" for the winter. In fact, cool weather  is actually the best time to plant! It allows the roots to establish before the summer heat.