Refund policy

 

At Spotswood Greenery, we pride ourselves on delivering healthy, high-quality plants to your doorstep. We take great care in packaging every order to ensure it arrives safely. However, we understand that accidents can happen during transit.

Damaged or Defective Items

If your plant arrives damaged, please contact us immediately so we can make it right.

  • Timeframe: You must notify us within 3 days of delivery if your plant has arrived damaged.

  • Proof of Damage: To process your claim, please text or email us with clear photographs of both the damaged plant and the packaging box. This helps us determine the cause of the damage and improve our shipping methods.

Once we receive your photos and review the damage, we will offer a replacement or a refund based on the severity of the issue.

General Returns

  • Non-Damaged Items: Due to the perishable nature of live plants, we generally do not accept returns on healthy plants if you simply change your mind

    To initiate a return or report damage, please contact us at info@spotwoodgreeenery.com

     

    Please include your order number in the subject line of your email for faster service

    • One Year Limited Warranty- We do offer a one year limited warranty on all plants we ship starting after March 1 2026

      What’s Covered: If your plant doesn't make it through its first year due to health issues it had when it left our nursery, we’ll honor a claim.

      Please note: This doesn't cover "tough love" (obvious neglect like forgetting to water it or keeping a sun-lover in a dark closet). We're always happy to give care tips if you're unsure!

      How to file a claim: Send us a text or email within one year of your purchase with:

      • Your order confirmation or receipt.

      • A quick note about what happened.

      If your claim is approved, we will send you store credit for the full price of the plant. You can use this to try again with the same species or pick out something entirely new!

      Note: While the credit covers the plant, we do ask that you cover the shipping costs for your replacement order.